Over the past 15+ years, social media has emerged as a communication channel that provides businesses and marketers with a cost-effective opportunity to reach audiences around the world. In the past, communicators were often at the mercy of “gatekeepers” when attempting to get their messages to the masses—i.e. media outlets that “owned” audiences and had the power to decide what news and information they would share with those audiences. Social media has leveled the playing field and made it possible for all to share their messages with others.
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Social media started out as a way to connect with other, like-minded people, and businesses soon realized the potential it had to reach audiences in an organic fashion with their messages.